Nancy R. Arevalo

3437 Santa Fe Avenue, Evans, CO  80620

Cell Phone:  (970) 396-7419

Email:  narevalo3437@gmail.com

 

 

Professional Qualities:

·Recognized for strong follow-through and effective management of projects.

·Team player, always willing to provide support to peers at all levels.

·Communicate information clearly and effectively.

·Committed to customer needs and quality.

 

Education:

·Metropolitan State College at Denver, B.S. Technical Management (½ EET/MET, ½ Mgmt), 1991,GPA 3.5.

·University of Phoenix at Denver, Masters Certification in Total Quality Service, 1994, GPA 3.9.

·University of Northern Colorado, Teacher Licensure in Mathematics                      started in 2009

 

Professional Work Experience:

 

Company:  IBM Global Services

Applications Programmer              Information Technologies/End to End Managed Services              2003 -Present

 

Responsibilities:

·Provide ongoing support to supply performance information for the IBM/CenturyLink Service Level Agreement.

·Design interactive dynamic web sites, using Perl CGI and JavaScript with Oracle and MYSQL database connectivity.

·Design and develop the necessary database objects to support report and web tool generation.

·Begin migrating web tools and batch jobs into Java.

 

Accomplishments:

·Provisioned several Sun Solaris 10 & 11 virtual servers to function as web servers.

·Installed TCR 2.1.1 and 3.1 on several Linux RHEL 6 virtual servers.

·Developed reports in BIRT Designer for use on TCR Report platform.

·Published documentation on how to use TCR to discern disk performance issues.

·Designed dynamic web-based performance tracking systems for essential application and hardware components.

·Developed web-based solutions in Perl using Oracle to replace all reports still coded in VB and using MS Access.

·AIP for web server and web tools on one development and 6 production servers.

 

Company:  Qwest Communications

Software Development Engineer II              Information Technologies/Operational Integrity              2000-2003

 

Responsibilities:

·Design interactive dynamic web sites, using Perl CGI and JavaScript with database connectivity.

·Design and develop executive reports and statistical metrics.

·Automate processes with SQL, PL/SQL, Perl CGI, VB/VBA, MS Excel, MS Access, Business Objects, and Actuate.

·Desktop Support for department.

 

Accomplishments:

·Designed dynamic web-based process to replace a manual tracking of IT monthly outage results.

·Designed and developed a dynamic web-based process to document IT trouble ticket follow-up.

·Member of team to transition inventory and performance tracking from Vantive to Asset Center and Remedy.

·Automated / enhanced over 50 processes.

Professional Cont’:

 

Company:  U S WEST Long Distance, Inc.

Process Analyst              Private Line Provisioning              1999-2000

 

Responsibilities:

·Develop business-business e-commerce application to replace legacy system.

·Analyze department processes, document methods and procedures and implement process improvement.

 

Accomplishments:

·Created management reports to track circuit order matrices.

·Created intranet website for management reports using an Access database.

·Completion of web-based private line ordering application, using Oracle 8.

·Acted as advocate for customer and provisioning manager to develop an ongoing improvement process.

 

Company:  U S WEST Long Distance, Inc.

Manager – Regulatory              Regulatory              1997-1999

 

Responsibilities:

·Provide expertise on §272 requirements of the 1996 Telecommunications Act.

·Research and track state & Federal regulatory developments across the 50 states.

·Ensure regulatory and legal compliance in each state, including tariffs.

 

Accomplishments:

·Created internal website and Oracle database to capture cross-training opportunities.

·Established and maintained a library containing regulatory and legal information for organizational use.

·Developed Methods and Procedures for major Regulatory functions.

 

 

ManagerPublic Policy1995-1996

 

Responsibilities:

·Provide expertise on §271 requirements of the 1996 Telecommunications Act.

·Co-lead on service quality team to reduce number of external service quality standards.

·Industry Regulatory Liaison to the Regional Bell Operating Companies (RBOCs) to gather and disseminate information on current public policy issues.

·Manage $50,000 journal / publications budget.

 

Accomplishments:

·Researched and analyzed state & federally mandated service quality standards across the 50 states.

·Reached consensus to institute 10 service quality measurements throughout company.

·Persuaded officers & negotiated contracts to convert to electronic publications while maintaining the $50,000 budget.

 

Functional Areas of Experience

ApacheBIRT DeveloperCGI-PerlCognos

HTMLJavaJavaScriptMS Access

MS ExcelMS WordMYSQLOracle 7 – 11

PerlRDBMSRemedySQL, PL/SQL

TCRUnix / LinuxVB, VBAWindows